A written guarantee

Concrete Periods. A Written Commitment.

In dentistry the word “guarantee” is usually a verbal promise: printed large in the brochure, then vague about its scope when something goes wrong. Our clinic removes that ambiguity from the outset: for every treatment a guarantee document is issued in writing, signed and with a defined period. The cover, the exclusions and the follow-up conditions are all set out clearly in the same document.

We do not use claims such as a “lifetime guarantee” that can neither be substantiated nor audited. Instead we commit to concrete periods for four treatment groups — a dental implant guarantee of 10 years and a restoration guarantee (crowns and veneers) of 5 years: 10 years on the implant body, 5 years on crowns and veneers, 2 years on root canal retreatment and 1 year on soft-tissue procedures.

GC Clinic written treatment guarantee certificate — 10 years on implants, 5 years on crowns and veneers
By type of treatment

Which treatment, how many years, and what is covered?

10 years — the implant body

Covered: failure to integrate with the bone (osseointegration failure), mechanical fracture, manufacturing fault. Remedy: a new implant is placed at no charge. The manufacturer guarantees from Straumann and Nobel Biocare apply on top of our clinical guarantee.

5 years — crowns and veneers

Covered: fracture caused by the material, the restoration coming away, abnormal discolouration. Remedy: the restoration is replaced at no charge; the IPS e.max and Ivoclar manufacturer assurance also remains in force.

2 years — root canal retreatment

Covered: reinfection after retreatment or failure of the treatment. Remedy: the retreatment is carried out again at no charge; where necessary apical surgery is considered.

1 year — soft-tissue procedures

Covered: unexpected complications after periodontal surgery. Remedy: the revision is carried out at no charge; patient-related factors such as oral hygiene and smoking are taken into account in assessing cover.

Two layers of assurance

A manufacturer guarantee and a clinical guarantee are different things.

A manufacturer guarantee covers the product alone: if a manufacturing fault is found in the implant body, Straumann or Nobel Biocare will replace the product — but it does not extend to the cost of removal, replacement or the restoration. A clinical guarantee covers the treatment: where there is a failure within the guarantee period, our clinic redoes the procedure itself at no charge.

For these two layers to work together, the brand and lot number of the implant must be documented — which is why every patient is issued with an Implant Passport. A manufacturer guarantee cannot in practice be invoked for an implant whose brand is not documented; that is why transparency about brands is a patient right, not marketing.

A transparent framework

What we cover, and what we do not

✓ Covered

Implant problems caused by a manufacturing fault · failure to integrate with the bone · fracture, loss or abnormal discolouration of the restoration · an error in clinical treatment · reinfection after retreatment · complications of periodontal surgery.

✗ Not covered

Damage from trauma (an accident or a blow) · conditions arising from inadequate oral hygiene · impaired healing caused by smoking · bruxism cases where a night guard was recommended but not worn · cases where the annual check-up has been missed · work carried out at another clinic.

Even where something falls outside the cover we do not leave it unresolved: options for putting it right are offered, any difference in cost is shared in writing rather than verbally, and nothing is done without your approval.

Conditions of the guarantee

Two simple habits that keep the guarantee alive.

An annual check-up

A check-up at least once a year, together with any hygiene appointment judged necessary, is a condition of the guarantee remaining valid. Check-ups also let us catch small problems before they grow.

Care and protection at home

Regular brushing and interdental cleaning, and wearing a night guard where bruxism has been diagnosed. These conditions are stated clearly in the document — there are no surprises later.

Managing complications

What happens if something goes wrong within the guarantee period?

1

Noticing it

When you notice a problem, make a note of it and take a photograph if you can.

2

Contact

Reach us on WhatsApp or on 0212 232 00 82; sending a photograph speeds up the initial assessment.

3

Assessment

You are invited to the clinic; a written assessment is made after examination and, where needed, imaging.

4

Resolution

The work covered by the guarantee is planned and carried out at no additional charge.

Frequently asked

About the guarantee.

When is the guarantee document issued?

It is handed over in writing and signed once treatment is complete; the cover, the period, the exclusions and the check-up conditions are all stated clearly in it.

Why do you not offer a “lifetime guarantee”?

Because it cannot be audited. A defined period, written cover and documented materials — an assurance is only real when all three are present. We commit to 10 years on implants, 5 on crowns and veneers, 2 on retreatment and 1 on soft tissue.

In what circumstances is the guarantee void?

Trauma, inadequate oral hygiene, tissue problems caused by smoking, bruxism cases where a night guard is not worn and cases where the annual check-up has been missed may all be assessed as outside the cover — all of this is stated in the document from the outset.

I live outside Istanbul — does the guarantee work for me?

Yes. The initial assessment is made remotely from photographs and images; if treatment is needed, your appointment is planned around your travel.

Does treatment carried out at another clinic fall under your guarantee?

No; but you are welcome to come for an assessment and a plan to put it right. The findings and the cost are shared in writing.

What is the difference between a manufacturer guarantee and a clinical guarantee?

Üretici garantisi ürünü (implant gövdesi), klinik garantisi uygulamayı kapsar. Kliniğimizde ikisi birlikte işler; bunun ön şartı olan marka-lot belgelemesi (Implant Passport) her hastaya standart yapılır.

Contact

Message us with a question or to book.

You are welcome to message us with any question about our guarantee policy; all the conditions are shared in writing along with your treatment plan.

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